Privacy Policy
Last updated: 1 October 2025
Smart Square / Smart Square Properties is a brand functioning under the registered business Truaxis Corporate Services (“Smart Square”, “we”, “our” or “us”), a real estate agent registered with the Tamil Nadu Real Estate Regulatory Authority (TNRERA) under registration number TN/Agent/0280/2025. We operate the website smartsquare.in (the “Website”). All references to Smart Square in this policy refer toTruaxis Corporate Services, which is the data fiduciary responsible for your personal information.
We are committed to protecting the privacy of every visitor and customer. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the choices you have. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023.
By using the Website or sharing your information with us, you agree to the practices described in this policy.
1. Information we collect
1.1 Information you provide
- Contact details – name, mobile number, email address and preferred location when you fill an enquiry form, call us, or message us on WhatsApp.
- Requirement details – property type, budget, purpose (self-use/investment), timeline and any message you send us.
- Transaction documents – where you proceed with a purchase or sale, identity and address proof (PAN, Aadhaar, passport), bank details and property documents, as required by law and by developers, banks or the Sub-Registrar.
1.2 Information collected automatically
- Device and browser type, IP address, pages viewed, referring URL, date/time of visit and approximate location, collected through server logs and analytics cookies.
- Cookies and similar technologies used to remember preferences and measure Website performance. You can disable cookies in your browser settings; some features may not work as intended.
1.3 Information from third parties
We may receive your details from property portals, referral partners or developers when you express interest in a property that we represent.
2. How we use your information
- To respond to your enquiry and share property options, brochures, price lists and site-visit schedules.
- To arrange site visits, legal verification, home-loan assistance and registration support.
- To comply with our obligations as a RERA-registered agent, including maintaining records of transactions.
- To send service updates, offers and new-launch alerts via call, SMS, email or WhatsApp – you may opt out at any time.
- To improve the Website, prevent fraud and meet legal, regulatory and tax requirements.
3. Legal basis and consent
We process your personal data on the basis of your consent (given when you submit a form or contact us), to perform a contract or take steps at your request before entering into one, and to comply with legal obligations. You may withdraw consent at any time by writing to info@smartsquare.in; withdrawal does not affect processing already carried out.
4. Sharing of information
We do not sell or rent your personal information. We share it only:
- With developers, land owners or sellers whose properties you have expressed interest in, to the extent necessary to progress your enquiry or transaction.
- With banks, NBFCs, advocates, surveyors and registration agents engaged on your behalf and with your knowledge.
- With service providers who host our Website, deliver emails/forms, or provide analytics, under confidentiality obligations.
- With government and regulatory authorities (including TNRERA, the Income Tax Department and the Registration Department) where required by law.
5. Data retention
Enquiry data is retained for up to 3 years from your last interaction unless you ask us to delete it earlier. Transaction records are retained for the period required under RERA, the Income Tax Act and other applicable laws (generally 8 years). Data is securely deleted or anonymised once no longer required.
6. Security
We use reasonable administrative, technical and physical safeguards – including HTTPS encryption, access controls and secure storage – to protect your information. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
7. Your rights
Subject to applicable law, you have the right to:
- Access and obtain a copy of the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request erasure of data that is no longer necessary.
- Withdraw consent and opt out of marketing communications.
- Nominate a person to exercise your rights in the event of death or incapacity.
- Raise a grievance with our Grievance Officer and, if unresolved, with the Data Protection Board of India.
8. Third-party links and embedded content
The Website may contain links to third-party websites (such as developer websites, TNRERA, Google Maps and WhatsApp). We are not responsible for their privacy practices and encourage you to review their policies.
9. Children
Our services are intended for persons aged 18 and above. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy from time to time. The revised version will be posted on this page with a new “last updated” date. Continued use of the Website after changes constitutes acceptance of the updated policy.
11. Grievance Officer & contact
For any questions, requests or complaints regarding this policy or your personal data, please contact:
Grievance Officer
Smart Square Properties (Truaxis Corporate Services)
OMR – Old Mahabalipuram Road, Chennai – 600097, Tamil Nadu
Email: info@smartsquare.in
Phone: +91 89035 34074